One or more of my assessments are locked?

In rare cases, technical issues may cause the test to suddenly crash, for example if your browser crashes while you are working on the test. But this is not a catastrophe.

In case you get a message "The test is unlocked after 90 minutes automatically", there is no need to contact us, simply wait the time and log in again with the invitation link, allowing you to log in and answer it without problems.

Before trying to take the test again, we recommend that you use a different browser or device that meets the requirements listed below. If you use the same browser and device as in your last attempt, the problem may occur again.

Please check that you meet the following technical requirements:

Internet connection

A broadband connection with a download capacity of at least 1 MBs will be required.

Browser and Operating System

Supported browser and operating system combinations are:

• Chrome 53.0 (and higher) on Windows 8 (and higher) / MacOS X (and higher).
• Firefox 69.0 (and higher) on Windows 8 (and higher) / MacOS X (and higher).
• Safari 12.0 (and higher) on MacOS X 10.12 (and higher).
• Opera 36+
• Edge on Windows 10.
• Android 4.4 (and higher).
• iOS 12.0 (and higher).

We recommend that you always use the most recent versions of browsers and operating systems to ensure active technical support in case of problems.

For Tablet or Mobile Phone Users

If you are using an Android tablet or mobile phone, use only Google Chrome or Firefox browsers; avoid using native browsers on mobile devices. If you are using an Apple mobile phone or tablet, assessments may work ideally using Google Chrome or Firefox browsers. If you have problems, we recommend that you find another alternative to complete your assessments.

If all else fails: Simply contact the support team so they can unlock the trial for you. You can find the support team's email address by checking the invitation email.