How to Contact the Support Team

You can contact the support team using the email address provided in your invitation email.

Instructions for Contacting Support:

When you send your inquiry, include as much information as possible so we can assist you quickly and efficiently. Make sure to include the following:

• Is this a new inquiry?
• Reference number (if applicable).
• Description of the issue: Clearly explain what happened, providing specific details.
• Category of inquiry:
  • Login Issue
  • Registration Issue
  • System Compatibility
  • Test Status Inquiry
  • Special Requirements
  • Broken Test Link
  • Other (specify)
• Additional information:
  • Full name
  • Name of the company for which you are taking the tests
  • Email address
  • Error message (if any)
  • Attachments (screenshots of the issue, if possible)

This information will allow us to diagnose and resolve your issue as quickly as possible.