"The test/quiz has already been started" message

A participant receives the error message that "the test/quiz has already been started..."

This error can occur when the participant tries to open the test or quiz in a different tab. Additionally, an unstable internet connection can also generate this error message.

Solution:

1. Log out of the platform.
2. Clear your browser's cache and cookies.
3. Restart your browser and log back in to continue with the assessment.